Refund Policy
Last updated: 31 August 2026 When money is owed back to you, it should return quickly and without you having to ask twice. This policy sets out how refunds are calculated, and when you will see them.
1. When a refund arises
A refund may be due where a confirmed booking is cancelled under our Cancellation Policy, where a partner is unable to deliver a confirmed service, where you have been overcharged, or where a payment has been duplicated.
2. How the amount is calculated
Your refund is the total paid to Infinity Experiences, less:
- any cancellation charge that applies on the date we receive your written notice;
- any element that is non-refundable in its own right, as set out in the Cancellation Policy;
- any sum already committed to a partner and not recoverable by us.
We will send you a written breakdown showing exactly how the figure was reached before any refund is processed.
3. How long it takes
| Stage | Timeline |
|---|---|
| Acknowledgement of your request | 1 business day |
| Written breakdown confirmed to you | 3 business days |
| Refund initiated by us | 7 business days |
| Funds reaching your account | 5 to 10 business days after initiation |
Where a refund depends on recovery from an airline or overseas partner, their processing time governs, and this can run considerably longer. We will tell you when that is the case and keep you updated rather than leaving you to chase.
4. How refunds are paid
Refunds are made to the original payment method and to the person who made the payment. We do not refund to a different account, card or beneficiary. Refunds are issued in Indian Rupees. Where payment was made in another currency, the amount returned is subject to the exchange rate applied by your bank or card issuer on the date of the refund, and we cannot compensate for movement in that rate. Bank charges, card processing fees and foreign exchange costs incurred on the original payment are not recoverable.
5. Taxes
Goods and Services Tax is refunded in proportion to the amount refunded, and a credit note is issued against the original invoice. Tax collected at source, where it applies, is reported against your PAN and may be claimed through your income tax return rather than refunded by us.
A note on tax. Treatment depends on your own circumstances. We are happy to provide any documentation your accountant requires.
6. Credit instead of a refund
Where you would prefer it, we can hold the recoverable value as a travel credit against a future booking, valid for twelve months. In some cases a partner will release more value as credit than as cash, and we will tell you when that is so.
7. If you disagree with an outcome
Write to support@myinfinityexperiences.com marked for the attention of the Founders. We will review the matter personally and respond within seven business days.
Speak to us first
Plans change. Before anything else, call your curator — we will always look for the option that costs you least.
1800 410 8888Contact: support@myinfinityexperiences.com